If anyone is still reading, HERE is another example of what we deliver. This table is 14 feet long, with a leaf in the middle to make it 16 feet long. Solid fucking wood. We had to park the truck at the end of the driveway, because the rich fat fuck did not want our truck to crack his driveway(it wouldn't have, entitle fats just like to make us do things because they like power).
We check Restoration Hardware furniture in the warehouse before we take them out on delivery. Why? So if it is damaged, we can send it back, at no cost to us. They re-box it as best they can if it looks good, then off it goes. This guy's driveway was about 30 yards. Then he had 20 plus steps to the front door of his McMansion. They were the rocky, uneven steps, too.
I walked all the way to the house, and I told the guy to come out and take a look at the table before we bring it in. Sometime customers refuse items and reorder, even for the smallest defect. I don't blame em. This table was probably around $5,000. He makes a HUGE deal about having to put on his shoes(which did not fit. They just covered the middle of his feet). He was shorter than me, and I am 5'7". He was at least 350 to 400 lbs. I don't know why he didn't buy better shoes, he had a BMW in the driveway.
So he huffs and puffs all the way back to the truck. I was walking slow, and I didn't notice he was trailing like 30 feet behind me. At a decline. He was bitching the whole time, but I couldn't hear everything. There was quite a bit about me not wanting to do my job, though. At the truck, my partner and I lifted and turned this GIANT heavy table at all angles as I explained to him if he sees a blemish, refuse it now, before we get it inside. We are carrying this big table, and there is an incline, gravel, and uneven rock stairs.
He waves it off, and he says it is fine. Eventually, after the gruelling long carry, we get inside, and lay the table face side down on pads I had laid out for protection. Grab my drill, and we get the legs secured. Flip it over, and TA-DA! Your new table!
After we are done centering the damn thing beneath his Chandelier for 15 minutes, he is satisfied. So I start on the paperwork while he walks around the giant fucking posh dining room and studies his table. Then I hear it.
"Uh-uh." he says. "No way."
I am dreading what happens next, but it happens anyways. The table is not damaged. The warehouse deluxed(which means they inspected it) the piece just fine. There was a knot in the corner that he didn't like. A know that he would have noticed if he had actually checked the table outside.
Or maybe he was just pissed I made him put on shoes. So we had to carry it all the way back to the truck. It was refused.