An Edmonton woman who spent two years battling her bank for information about her own account is defying a confidentiality agreement to go public about what happened, in a bid to shed light on a highly secretive system she says is stacked against the customer.

In 2016, McMillan noticed $691 had been moved from an account belonging to her and her husband to an account she had with her son which was closed a month earlier.

  • you can't transfer funds to a closed account - so the jt account with her son was never closed - perhaps in error.

  • the managers signature was on the debit slip because she wasn't in-branch to sign for the transaction

  • she did not lose posession of any funds so it seems like a non issue from a branch's perspective - outside of an erroneous transaction occuring perhaps due to miscommunication or inattention to detail

  • sounds like she was getting bounced around by different branch employees because there was no issue to discuss outside of a transaction that happened in error

/r/worldnews Thread Link - cbc.ca