In 2016, McMillan noticed $691 had been moved from an account belonging to her and her husband to an account she had with her son which was closed a month earlier.
you can't transfer funds to a closed account - so the jt account with her son was never closed - perhaps in error.
the managers signature was on the debit slip because she wasn't in-branch to sign for the transaction
she did not lose posession of any funds so it seems like a non issue from a branch's perspective - outside of an erroneous transaction occuring perhaps due to miscommunication or inattention to detail
sounds like she was getting bounced around by different branch employees because there was no issue to discuss outside of a transaction that happened in error