If it's call center, that sucks. I wouldn't say it's really that Fidelity stands out in that respect, just that call center work sucks major monkey balls. The benefits are good and the bonuses and incentives make it so the salary isn't horrid for the work.

I'm not gonna lie though, that position nearly broke me before I was able to get into something else that I really enjoy. It took several years. The first year was ok, the second year was brutal.

It can be really hard to get out of the call center depending on what you're trying to do. You have to find just the right person who won't look at you as unskilled despite your resume just because you took that role. It's also a lot more important who you know that what you know.