Okay, so I don't know what hardware problem is - only that I've seen dozens of other posts that people post in r/ottawa when they're wondering if other people are having issues. So I assumed it's okay to ask if it's a local thing since I don't know any better and it's what people have asked before:

https://www.reddit.com/r/ottawa/comments/ff615r/slow_internet/

https://www.reddit.com/r/ottawa/comments/2fraeu/slow_internet_with_rogers_anyone_else/

https://www.reddit.com/r/ottawa/comments/4t9q6v/slow_rogers_internet_in_kanata/

https://www.reddit.com/r/ottawa/comments/7kwbx0/is_anyone_else_getting_really_slow_speeds_from/

https://www.reddit.com/r/ottawa/comments/7rzxsn/slow_bell_internet_recently/