We're an MSP. On site troubleshooting. L2 would be appropriate, anything higher then they can remote in someone more experienced from main office. Just standard network and windows systems troubleshooting and the ability to call line of business software vendors and work with them when it's something specific.

We either get resumes from kids out of school who aren't ready for anything higher then helpdesk or ex-managers who promoted too high and got let go, didn't keep up skills, want a massive starting salary because of their past.

I feel like I was in my early twenties fighting people off with a stick in competition for a gig like that to get some real world experience - now I'm playing senior tech and being spread too thin when I'm looking for bodies to just hand a good salary to and coming up short. We got burned with the last few techs we were trying to train up from in house from help desk to field/L2 either thinking they knew everything and trying to steal clients, or letting personalities get in the way of business. Sigh.