I feel like many call centers will rapidly "promote" you until you are taking the most complicated/stressful/busiest queue calls. Then at that point the invisible ceiling hits you like a ton of bricks and you are "two or three months away" from that off the phone job for what is eventually two or three years before you know it. Every time you get to where they say you need to be, the goalposts move.

The last two call centers that I worked at were like this. I am still trying to figure out whether my current job is the same and will know within the next few months.

If your job is good pay or decent otherwise, give them a few months and constantly let your boss know that you are interested in career progression during evaluations. If a center keeps find a away to keep you in the dumping ground queues for more that six months after, start to look elsewhere. Once they see you as being "so good on the phones", that is the role that they want for you.