Bar in Nebraska doing it right

I went to a Greek restaurant in Cape May, NJ and my wife ordered chicken souvlaki. The chicken was super fatty and she didn't eat much of it. So when the waitress came over to collect our plates she asked if she didn't like the dish. My wife simply said "The chicken was a little fatty", but wouldn't gave said anything if not asked. Fifteen minutes later the owner of the restaurant came in from his other restaurant and asked why she didn't like the meal. She explained and he was super nice and understood. The restaurant comped the meal, gave us a free dessert and a $25 gift card.

Moral of the story: more restaurants need to be more like OP's and this one.

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