Yes I own a BMPC4K and was a Resolve user previously. I have spoken with their technical and customer support several times each on both pre and post-sale situations. I just completed an involved support case.
I do not equate hosting a user forum with having a strong customer relationship or customer empathy. Nor do I count sporadic responses from the company on those forums as a commitment to communication or reconciliation. It's seems entirely at BM's pleasure, and they have been most silent when customers were most outraged. Just to remind:
As the initial cameras are now out of warranty, or soon to be, try asking BM what to do if your camera has a problem. According to my discussions with them, they have no authorized service centers, nor do they have a process to repair any camera issue. This is very troubling.
Do you think BMPC4K will get any firmware updates now that Ursa Mini has been launched? We shall see.
Other camera companies, or companies in general, have better track records for shipping and taking care of customers post sale than BM does. I don't know how to defend BM except to offset their deficiencies with the capable technology. I certainly would not be their customer if not for the products themselves. I dislike being a BM customer.
Which companies do treat me well? Let's see - BHPhoto, Eizo, Toyota, Sweetwater, Apple, Arri, Bexel, Sound Devices.. These companies have an ethic that's apparent when I interact with them. Their obligation to customers is evident in their actions, whereas I feel BM acts entitled to slight me at will.
And like this thread's OP says, I don't think I'm the lumberjack fashion model that BM thinks I am, according to their brochures. It's just weird. Or maybe it's an Aussie thing.