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PLAYSTATION VUE SHOWTIME STANDALONE CHANNELS FAQ START FREE TRIAL BOSTON Frequently asked questions
OVERVIEW & GETTING STARTED What is PlayStation™Vue? Where is PlayStation™Vue available? What Channels are on PlayStation™Vue? SEE ALL QUESTIONS BILLING & SUBSCRIPTION What do I need to subscribe to PlayStation™Vue? Is there a PlayStation™Vue free trial? Are there any additional fees for PlayStation™Vue? SEE ALL QUESTIONS LOCATION ERRORS & SERVICE AVAILABILITY What is my "home location"? Can I change my home location? I’m getting a location error. SEE ALL QUESTIONS HOW TO USE KEY FEATURES How do I control playback? How do I use "My Shows"? How do I discover or search for a specific show? SEE ALL QUESTIONS SUPPORTED DEVICES General Help PlayStation™Vue on Amazon Fire TV PlayStation™Vue Mobile on iOS SEE MORE DEVICES CHANNEL-SPECIFIC General Help SHOWTIME FOX Soccer Plus SEE MORE CHANNELS Need more help? Contact us.
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Overview and Getting Started What is PlayStation™Vue?
Where is PlayStation™Vue available?
What channels are on PlayStation™Vue?
Does PlayStation™Vue carry all local channels in every city?
Can I watch sports on PlayStation™Vue?
Can I watch my favorite local team? PlayStation™Vue provides many local sports channels and content, though team-specific coverage will vary depending on your location, your zip code, and your subscription. We will continue to work with our partners to showcase as much great sports content as possible.
What are some Key Features of PlayStation™Vue?
How do I find "On-Demand" shows and movies?
Why do I see some "On-Demand" Channels instead of Live Channels?
Will I be able to pick and choose channels?
Can I record/DVR live TV programs?
Where can I use PlayStation™Vue?
Can I access PlayStation™Vue outside my home?
What video quality is available on PlayStation™Vue?
How much internet bandwidth do I need for PlayStation™Vue?
Can I use PlayStation™Vue while connected to a Mobile Hotspot or other temporary Internet connection?
Does PlayStation™Vue include commercials?
How do I get started using PlayStation™Vue?
Billing and Subscription Information What do I need to subscribe to PlayStation™Vue?
Can I try PlayStation™Vue with a free trial?
Are there any additional fees for PlayStation™Vue?
When does my billing cycle begin?
Can I change my payment due date once the subscription begins?
How do I upgrade, downgrade or cancel my subscription?
Service Availability and Location Errors What is my “home location”?
I'm having trouble accessing PlayStation™Vue from my home location. What should I do?
Can I change my home location if I move?
What do the location errors mean?
How to Use Key Features Note: Some features and controls are limited in availability on certain devices.
What is the Home screen?
How do I control playback?
What is the “Live TV” section in PlayStation™Vue?
How do I use "My Shows"?
How do I use “Timeline”?
How do I use “Favorite Channels”?
How do I discover new content or search for a specific show?
Why does it look like some Catch Up shows are missing from the Guide?
Do any shows get "blacked out"? As a TV service provider, PlayStation™Vue must adhere to specific restrictions that are occasionally contracted between studios, sports leagues and your favorite channels. PlayStation™Vue is sometimes not able to show certain movies and TV shows because these restrictions do not permit (and therefore “black out”) the transmission of certain shows over the internet. Sports Blackouts and National Rights Rightsholders do not permit sports content to be transmitted in some areas. Therefore, some TV is blacked out for all TV and cable services in some areas. If a national broadcasting network such as FOX, NBC or CBS has national rights to broadcast a sporting event, you may not be able to receive that game, depending on your local market. Sports Blackouts and Local Rights Rightsholders do not permit sports content to be transmitted in some areas. Therefore, some TV is blacked out for all TV and cable services in some areas. If a regional sports network that PlayStation™Vue carries has local rights to broadcast a game, and if you live within the region you can receive that game through your PlayStation™Vue subscription, because it includes your local regional sports network(s). If you are outside of the region for a particular team, you will receive alternate programming during the time of a live event.
Can I use my PlayStation™Vue account to authenticate with "TV Everywhere" applications? Absolutely. Over 50 of our network partners have applications or websites through which you can watch live TV and on demand programming. While these apps and sites are completely separate from PlayStation™Vue, they can be used at no additional cost with your PlayStation™Vue subscription. To authenticate and gain access, you will need a subscription to a PlayStation™Vue package that includes the channel whose content you are looking to access. You can access the below list of apps with your PlayStation™Network credentials. When you download each app, simply look for the PlayStation™Vue logo or drop down option on the app’s log-in screen. Once at the log-in screen, type in your credentials and you’re in. Most apps can be downloaded from Google Play and the iTunes store.
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