We can no longer issue cash refunds, so this customer has a unique idea.

Weird! I've got it right here.

Our store was liquidating to shut down and we were in our final days, we were no longer giving refunds on goods that customers had simply changed their mind on. It was incredibly stressful and customers were being outright rude despite the fact that everyone they were dealing with was being made redundant in days.

One day a chap came in and asked if we could refund a suitcase he bought and changed his mind on. He swapped it for a few other things but he was still short by about ten quid or so. I prepared myself for today's shake down and told him I was very sorry he couldn't have any money back but we were still exchanging if he wanted something to the value. He started pilling sweets, biscuits, cakes etc onto the counter and asking if they added up to the difference, eventually we were still about 10p short. I told him we weren't quite there but we didn't have anything for 10p so it was the best I could do. His response?

"I think you'll have trouble enough eating all of that! Cheerio!" And off he went, leaving me with a giant pile of free food. Closing the store was an incredibly stressful time but I'll always remember that friendly dude.

/r/TalesFromRetail Thread Parent