I ordered a new printer online for work. I work in a giant office building. During delivery options, I clearly picked "commercial/office delivery" (as opposed to residential delivery).

Usually the drivers don't bother delivering right to my office and deliver to the mail room instead. Even thought I work for a non-profit who is not part of the company in which building we have an office space, we get to use all the building amneties as part of our service contract.

Anyway, that particular time, delivery was with Purolator. The driver didn't deliver to my office. It didn't deliver to the mail room. He walked through the main door, saw a random woman, ask them if they knew "EtherLibrary in [office number]. That person said yes, so the driver handed her the package, made her sign the form and left.

Obviously that random person just made out with our printer. The next day, seeing my printer being marked as delivered, and after confirming with the mail room that they didn't had anything for me, I called the company. In turn, they contacted Purolator. Purolator said "we delivered yesteday to [unknown random name] here's her signature". Printer company said well it's been delivered so nothing more we can do.

Building security had to provide the tapes showing the driver asking this random woman in the lobby of an office building that has probably over 5000 workers, and handing her this giant printer without an afterthought. Then we see this woman exiting the building with the printer, never to be seen again. She's not even an employee, she was just some random woman in our building lobby (probably came in for the coffee shop inside).

Anyway it took about 2 weeks before we got a new printer sent. This time, to prevent "identification mistakes", Purolator sent it to their distribution center, and I had to pick it up. It's a fucking 35min drive away. Except the delivery address was my work address and they required a ID with picture with that address. I don't even have a work ID card, I only have an RFID tag to open the elevator and doors to my floor after hours. At the distribution center, there was a 1.5h of back and forth between me, the clerk, Purolator customer service and the printer company before I was allowed to get our fucking printer.

As if this wasn't bad enough, they did it a second time. But that time it was some random office supplies. The security guard found my opened box in the bathroom during his round. Nothing was missing but everything was destroyed.