True, accepted the repair, but as someone who isn't mechanically inclined and does not know exactly what to look for - other than testing the initial problem - I think it's understandable that someone could accept a repair without being fully aware if it was done correctly or if the repair affected other parts.
True, I did not. I did take time stamped pictures with my phone. So, I think that should prove that it happened when it happened.
True, but again, I took time stamped pictures right after I noticed, and I'm guessing they have a record of the time that they called me. So, what saying is, the discrepancy of what could have happened in between those two days that I did not contact them should be resolved by the time stamped pics proving that it happened on said day/time.
The time stamped pics that I took show that the entire mechanism is missing since the moment I noticed, and not just the cover. So it couldn't have happened even in the two day gap before the representative called me.
I mean, that's just what I'm thinking, IANAL, so idk if this evidence will hold up.
Yeah, I'll definitely give the manufacturer a call.
Another thing is that I constantly asked him for an explanation of what he thought what most likely happened, but the most probable scenario he could give me is that the screw somehow got loose. All other scenarios that he suggested we're too farfetched, believe it or not, we actually debunked all of them. Heck even the 'loose screw' was debunked. We told him that it seemed extremely difficult to believe that a screw that attaches directly to the door frame, the handle cover, and the key mechanism would simply loosen up. These screws aren't tightened gently, like a screw for a light switch cover, these screws are tightened to hold for years.