For funsies, here's the full chat. It's 4 AM. I was bored.
user RYAN has entered room
analyst CHARLOTTE has entered room
CHARLOTTE: Hello RYAN_, Thank you for contacting Comcast Live Chat Support. My name is CHARLOTTE. Please give me one moment to review your information.
CHARLOTTE: Hello! It's a pleasure to have you here. How is your day so far?
RYAN_: Lovely, how about yourself?
CHARLOTTE: Oh, that's wonderful!
RYAN_: Will the self install package come with a return package for my old modem?
CHARLOTTE: I am having a lovely day so far, thank you for asking Ryan.
RYAN_: :)
CHARLOTTE: Thanks for letting me know. Let me check that for you once we have verify your account.
CHARLOTTE: To set your expectation, this chat is the final process of completing your order. I would be asking few questions to make sure we get to cover everything. Is it okay with you?
RYAN_: Sure
CHARLOTTE: Great! For identification and account verification purposes, may I know the last four number of your ssn?
RYAN_: I'm a Capricorn if that's going to be one of the questions.
RYAN_: 1337
RYAN_: I apologize I am having some internet connectivity issues.
CHARLOTTE: I wish I could ask those questions. Im a Capricorn too.
CHARLOTTE: Thank you so much for confirming Ryan. Rest assured that it will be treated with confidentiality.
RYAN_: I'm glad. These questions are quite indepth for a first date.
CHARLOTTE: No worries with your internet Ryan, and I do hope you can work your relationship with it. :)
CHARLOTTE: I mean I was referring to your intermittent connection.
CHARLOTTE: If that will be the only question on a date, I guess I have one now.
RYAN_: Ask anything, I'm an open book! :)
CHARLOTTE: Wow!
CHARLOTTE: Do you know what will happen with Daryl on the TWD series? A die hard fan here. :)
RYAN_: Are you up to date with the show? I wouldn't want to spoil anything for you
CHARLOTTE: Just kidding.
RYAN_: Aw :(
CHARLOTTE: Sadly, I am not. :(
RYAN_: You're pulling on my heartstrings Charlotte
RYAN_: I thought we had a connection there for a second
RYAN_: So, about that return box for the old modem, will that be included in the self install kit?
CHARLOTTE: Currently on it for you Ryan.
CHARLOTTE: This will be for a Blast upgrade only?
RYAN_: Yes
RYAN_: I want my internet to be a reflection of myself, and I definitely think that I'm a blast.
RYAN_: So my internet should be as well
CHARLOTTE: Let us see what I can do with your account.
CHARLOTTE: Can you give me 2-3 minutes of your time Ryan?
RYAN_: You have my full attention for as long as you need it :)
CHARLOTTE: Oh great! Thanks a lot!
RYAN_: Yes, in a relationship it is good to make sure both partners feel listened to and understood.
CHARLOTTE: I guess one would not know that if she is enjoying her 6th year of being single.
Waiting for response from CHARLOTTE
RYAN_: Oh no :( that's terrible
user RYAN has entered room
RYAN_: I'm sorry my internet is cutting out, it's part of the reason I'm going with the upgrade
CHARLOTTE: Thanks for coming back. I thought I lost you through the chat.
CHARLOTTE: No biggie!
RYAN_: I would never leave you!
RYAN_: Don't think such things
CHARLOTTE: Thanks for waiting by the way,
RYAN_: Of course
CHARLOTTE: Ryan, what I did with the upgrade on your account is I get another option as the option you have chosen online is actually for a new customers who signed up for Comcast for the first time,
CHARLOTTE: But good thing since you have been routed to me through chat, what I can do is to take another option for us to upgrade your internet to Blast to give you 50 mbps.
CHARLOTTE: Would that be okay?
RYAN_: I'm not sure I understand.
RYAN_: The final result would be having 50 mbps internet?
CHARLOTTE: Yes however that would not be the order you have chosen online.
CHARLOTTE: May I ask if you have your own modem?
RYAN_: We are renting one from comcast.
CHARLOTTE: Okay, thanks for letting me know.
CHARLOTTE: I have seen here this deal for an upgrade to Blast which is at $39.99 for 12 months. I will also add the modem rent you have from us at $10 to make it $49.99 for your new monthly rate.
CHARLOTTE: Sounds good?
RYAN_: So we would be paying the same price for 50mpbs? Is that correct?
CHARLOTTE: Absolutely!
RYAN_: Oh Charlotte that is wonderful news! This is better than going dutch on the first date.
RYAN_: Will our upspeed be increased as well, or just the downspeed?
CHARLOTTE: Well that I do not have the update. I will try to check on that.
CHARLOTTE: I have just checked on what I can do as an option but really have not tried it on the account.
CHARLOTTE: May I have 2-3 minutes again?
RYAN_: Sure
CHARLOTTE: Thank you.
CHARLOTTE: Thank you for patiently waiting Ryan!
RYAN_: Of course!
RYAN_: Patience is one of my many virtues :)
RYAN_: That and an impeccable jaw line
CHARLOTTE: I do not want to spoil you but the first option for the upgrade is actually not working with your current service however I have here another option that we can do to upgrade it.
RYAN_: Sure, what would that be?
CHARLOTTE: I can have the Blast for $12 to be added on your current service.
RYAN_: So it would be just $12 more?
CHARLOTTE: Only $12.
CHARLOTTE: Shall we complete on the upgrade?
RYAN_: Would that be the 105mbps blast or the 50mbps blast?
CHARLOTTE: That will be at 50 mbps.
CHARLOTTE: Shall we proceed?
RYAN_: Could you just clarify the final monthly cost?
CHARLOTTE: Your new monthly rate would be at $61.99
CHARLOTTE: Added the $12 to your current service which is at $49.99
RYAN_: What would the up speed be?
CHARLOTTE: Upload speed would be at 20 mbps while download is at 50.
CHARLOTTE: Would that be sufficient?
RYAN_: Great. We can proceed to the upgrade
RYAN_: Will I need a new modem or will the old one work?
CHARLOTTE: Awesome!
CHARLOTTE: The old one will work.
CHARLOTTE: Perfect?
RYAN_: Sounds great. I do have a concern that there may be something amiss with the current modem though, as our internet has been cutting out. If the problem continues after the upgrade, am I able to mail in for a replacement?
CHARLOTTE: I can have that noted here Ryan so as for you not to repeat yourself and feel free to chat us back if any error occurs.
CHARLOTTE: Shall I finalize your order?
RYAN_: Sure
CHARLOTTE: Alright!
RYAN_: Will the upgrade be instant?
CHARLOTTE: Yes it is Ryan.
CHARLOTTE: I'l make sure that you'll get that working properly. :)
RYAN_: Great! You're the best :)
RYAN_: Best first date ever
CHARLOTTE: All for you.
CHARLOTTE: With your patience and full cooperation, Ryan. I have successfully processed your order. Here is a recap of the transaction that we have made. Feel free to ask questions.
CHARLOTTE: SERVICE ADDRESS: 1723 N 17TH ST, Apt# 1, PHILADELPHIA, PA, 19121
CHARLOTTE: Oh and one more thing I have also waived the usual $2.99 activation charge for you Ryan. Since you have been so patient and cooperative through this chat.
CHARLOTTE: ONE-TIME INSTALL FEE: $0
RYAN_: Aww thanks!
CHARLOTTE: Monthly Amount: $61.99
CHARLOTTE: *New Monthly Rate
CHARLOTTE: Services/ Package added: Blast upgrade
CHARLOTTE: Account number: 8499100023765398
CHARLOTTE: Order number: 1000478812342091
CHARLOTTE: I will also send you an email confirmation of your order and what I have processed for you in this chat.
RYAN_: Wonderful!
CHARLOTTE: My pleasure.
CHARLOTTE: Is there anything else I can assist you with this at this time?
RYAN_: So the upgrade will be in effect in the next few minutes?
CHARLOTTE: Just for you Ryan!
CHARLOTTE: Is anything else I can help you with? I would be more than glad to help you.
RYAN_: Well if you're available later this week maybe we could grab drinks. You can take my number out of my file :)
CHARLOTTE: Well if only I can give it to you Ryan, I would love to.
CHARLOTTE: So many works to be done.
CHARLOTTE: I really enjoyed assisting you today, thanks for choosing Comcast!
RYAN_: It was a pleasure!
RYAN_: Until we meet again :)
CHARLOTTE: Just to let you know, at the end of this chat there will be a short survey. I would appreciate it if you would take a moment to complete it so we can continue to improve the service we provide to you.
RYAN_: I'll give you 5 stars!
CHARLOTTE: Wow! That is so kind of you.
CHARLOTTE: I appreciate that. :)
CHARLOTTE: If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com
RYAN_: Yup! Also my snapchat is simply my full name. One word. Add me we can be snap buddies!
CHARLOTTE: Please feel free to contact us again with any questions or concerns.
CHARLOTTE: Take care and goodnight! :)
RYAN_: Sounds good!
RYAN_: Until next time
CHARLOTTE: Closing this chat now. Bye bye Ryan!
RYAN_: Bye bye!
CHARLOTTE: :)