Regardless of how this guy comes across in the article, he does have a point:

The same process, same online form, same tests by the same facility resulted in emailed “Safe Travels QR” codes from [email protected] indicating (we thought) that we were good to go, just as in October. After a long day of travel, we arrived at the Honolulu airport looking forward to our stay and celebrating my birthday the next day.

But the woman at the desk checked her list of authorized COVID test “partners,” and our provider — Sparrow Hospital, the largest medical complex in mid-Michigan, which had done our previous tests that worked fine in October — somehow was not on it.

He followed the procedures outlined by the state. He had no reason to believe that his test location wasn't on the approved list because everything went just fine a few months ago. If I were in his place, I'd be pretty pissed too.

Regardless of how you feel about tourists in general, or this guy in particular, we should not be treating our visitors this way. Like it or not, our economy revolves around making people like this guy happy. We have to do a better job.