(From a blog I read) Let’s all accept this. Humans are flaky resources. They complain, break down at desks, faint during peak packing season, bad-mouth you to NYT, and get pregnant. Any dude who makes 303 times more than normal humans know that the pot of gold at the end of the rainbow is one where such flaky resources are replaced with predictable, plannable, big-data-friendly automatons.

So who is the villain here? Its not Bezos, or any of his extremely rich friends, or the Harvard MBAs who consider themselves Olympian Gods.

No it’s me. (Actually I mean you)

You see, I don’t want to deal with humans when I go to shop. I want to deal with a corporation. If I order on Amazon Prime, I expect my stuff delivered within two business days, and I couldn’t care less if you delivered your baby on the shop floor to make it happen. Tough luck, next time I will buy from Overstock. If I am at my Target checkout, the last thing I want to see is some new hire, unable to swipe a simple item and calling her supervisor for a price check, while my daughter is having a temper tantrum. If my food is cold or not done the way I want, I send it back, and I don’t care whose salary it comes from. If I want to cancel my Comcast cable account, I want to cancel it, not have to deal with an hour-long “Please stay” from an account retention executive, who is struggling to make her target and is in danger of losing her contract. See the pattern here? I don’t have empathy when dealing with businesses and yet expect Bezos to run an organization that does.

Because no one really wants empathy, unless it’s they are talking about their own workplace. The socialist model was all about redundancy and empathy and work-life balance and more equitable pay. How has that worked? Not well.