I deal with mental health and anxiety disorders and deliver for courier services. You’re an actual asshole for saying that a company shouldn’t hire someone because of something like that. Yes, it feels like I’m dying inside talking to any other person ever, but you suck it up for a paycheck and hope that maybe if you’re nice enough to people, they’ll be nice back to you, and in the long run those encounters can help ease any anxiety you may have in social settings. Maybe you should learn compassion for your fellow man and instead of suggesting to essentially keep us “mentally unstable” people you speak so kindly of locked in a basement away from the general public. How this man initially handled the situation is how most of us would have. “Machine was broke, too complicated in my end to call you to see if a replacement or refund is needed (assuming you even answer), call DD to confirm a replacement/refund (assuming they even answer), so I just gave you what they had and gave you a solution to get your refund.” Empathy is one of the greatest powers we wield has humans. Quit being a dickhead.