I recently bought a LV Jeanne Wallet from Old Cobbler.
I showed him pictures on Whatsapp and asked if he had the wallet in stock. He had, so I paid via DHGate.
He confirmed before sending with a picture (not PSP, OC does not do PSP) and that was a Jeanne Wallet.
Upon arrival, when I opened the package I saw that I didn’t receive the LV Jeanne Wallet but a LV Felicie pouch/bag/
I informed OC of this mistake. He replied by saying that I didn’t need to pay the surplus and that I could keep the Felicie pouch (since the Felicie pouch is a little bit more expensive).
First, I don’t need a Felicie pouch that’s why I ordered the wallet. Secondly, the alignment of the Felicie is way way way off. Again, even if the alignment was alright I would not be happy to keep the Felicie since I don’t have interest in a Felicie bag.
I told OC that I didn’t want to keep the Felicie.
He asked me to return the Felicie.
I searched online but apparently, sending a package from a EU country to China is very expensive (150+ EUR). So this is also not an option.
OC told me that I can keep the Felicie and order the Jeanne Wallet with a discount.
I understand that it is a loss of income for OC if I keep the Felicie pouch and if he would send me a Jeanne Wallet (free). However, on the other side, I didn’t make a mistake (unless maybe ordering a rep) but he/she confirmed that he/she made a mistake so I think that I shouldn’t accept the Felicie pouch. I would like to get either a refund, or just the wallet.
Any advice is welcome. I hope I don’t sound too harsh by wanting the right wallet or a refund.
Many thanks in advance!