Dealer Mechanics: PPI'ing Another Dealers Car Question

It's easy to feel ripped off if you don't really understand the system being repaired/purchased and the price is very high.

In sales, the buyer is usually more motivated to pay a higher price than the seller is motivated to lower it. Buying a car is a major purchase decision, a 5% difference in price could still be thousands of dollars. It's easy to feel like you got ripped off, especially when most people that tell their "great deal" stories are exaggerating or just lying.

It's also is influenced by understandable ignorance. We in the business know what goes down and how things work, the average Joe does not. It's a byzantine, archaic system to most people, something they generally only get experience with every 5-10 years (for sales, for repairs it may only be one every one or two years). Imagine being in over your head, negotiating a deal for something that might cost more than you make in a year, and then buyer's remorse kicks in like it does to some degree with every major purchase.

That's just sales, too. People often ignore problems because they don't feel like they're a big deal, until they get the repair bill. Have you ever met anyone that always complains about being ripped off at the mechanic? 9 times out of 10, they're lies, exaggerations, or misunderstandings. My friend's sister, for example, has never had a brake job cost her less than $400 because she ignores loud squeals and grinding until the rotor and/or caliper are damaged beyond repair. She still says they're only trying to rip her off. Again, it just kind of boils down to a combination of ignorance and sticker shock when the bill comes in.

/r/cars Thread