This, to me, is the takeaway of the article and why I hate all the "illiterate tech bashing" that goes on. Yes, LOTS of the time users are ignorant, or underachieving. However, most people do NOT like needing to constantly relearn how to do things over that they already know how to do.

Even if it logically makes more sense, even if it will help them eventually, even if their life WILL be better for it, eventually they'll have enough and not be interested.

Hell, I am a computer person, and I do know how to look things up, but it drives me nuts when I need to look the simolest functions up because a software I'm already familiar with decided to reinvent the wheel.

I'm not saying progress shouldn't happen, or that people shouldn't learn to adapt, but people as a whole really appreciate consistency in their lives. Software is one of THE worst offenders for constantly making changes, or running established functionality in a different way for proprietary reasons.

When users think everything is always changing, that becomes their perspective. Even the software that WILL NOT change becomes something they're not willing to learn, because they don't know enough to differentiate nice so many other programs do, and that same frustration and lack of knowledge only fuels the problem further.

I'm not saying I have the answer, I'm just saying constantly mocking users isn't the solution (even if it is worth some good laughs now and then).