Does your employer require you to lie to customers as part of your job - what are you required to lie about?

The entire purpose of my previous job was to lie to customers. I worked for an automotive customer service chat service. The company takes chats for hundreds and hundreds of car dealerships across the US, Canada and a few in Australia. The first and biggest lie was leading the customers through omission into believing we were apart of and physically located at the dealership. So let's say you come in and say, "Hey can I talk to the manager real quick? It was Jeff, I just spoke with him. I have a simple question"

Me: I would be happy to assist you with that. May I have your name please?

Bill: It's bill.

Me: It's great to have you with us, Bill! I will be happy to assist you with that. Is there a particular vehicle you are interested in?

Bill: May I please speak with Jeff?

Me: I will be happy to look into that for you. Are you looking for a new or pre-owned vehicle?

Bill: I am sorry. I just want to speak with Jeff is that possible?

Me: Alright let me get Jeff in contact with you. What is the best phone number, email address and time of day to reach you?

Bill: Seriously, Jeff has all of this. Are you a robot or even at the location?

Me: I assure you I am a live chat representative and we are located in separate building at the dealership. We can certainly email those details to you, may I have your email address?

Second, we would not necessarily lie but misdirect people and be vague. If you wanted to know if a vehicle was available, "Great news, it's looks like that vehicle is available." We had no more information on the vehicles than what the dealership listed on their website - just as the customer would have access to.

Third, our names often had fake titles next them to sell the image that we're part of the sales team.

My job was basically to be a giant hassle to 90% of any customer who were mistakenly led to believe we were from the dealership, there and ready to help.

/r/AskReddit Thread