HA! Microsoft consumers entitled to refund... go say that over in xbox sub, theyd beg to differ. I got lucky, its a case by case type of thing, a lot of the times they say no. Regardless, op didnt sound entitled to a refund, he was asking sony, or in particular that rep, who sounded like they were just programmed to automatically abuse the current laws regarding digital sales by not even trying, and that sony doesnt seem to care about refunds or their consumers purchases once theyve been pirchased, which is sad.

And you say "they didnt know what they were in for" i have to ask, you dont think it was shady 2k didnt send out console reviews codes then a week later console has numerous issues?!