Holy shit the salt in this thread from ZOS being a company that wants to make profit.

Not to mention the hilarious made up statistics, 99% of the player base hates crates and don't buy them hay? I really, really doubt that.

If you don't like it, don't buy stuff of the crown store, it's that simple. At the moment, plenty of us do it, it's making them money, so it's not going to stop.

RNG Gambling is a big thing in a lot of "buy to play" and F2P mmos these days not to mention the plethora of games people have spoken about in other comments.

It's designed around adults making adult decisions to have a gamble on them. I understand there's a lot of teens gambling in games these days but it's on them to stop, not the company.

Besides, a good healthy profit means more content for us in the end (usually) aha.

That being said, I absolutely agree that it would be nice to be able to have more mounts/cosmetics drop in game instead of off the store, but no idea how you'd convince them to implement it.