February Tech Support Megathread

I just submitted this message in a support ticket to AMD, but I figured y'all might have some useful information so I'm posting here as well:

I recently attempted to update my drivers to the newest version available (released yesterday or the day before, I believe). I used an old catalyst autodetect utility that has been on an old drive of mine (used to be my primary C: drive) to find the necessary software, and downloaded it (and restarted my computer, of course). When I restarted the computer and went to the driver settings, I was given the error that the driver was not installed or not installed properly.

From there, I tried manually installing the latest drivers (Crimson ReLive Edition 17.2.1 2/21/2017) from your website for my GPU (R9 380) and, upon nearing completion, I was given the error that certain drivers were not signed. I thought that this must have been the reason for the previous attempted update failing, so I uninstalled the drivers, using the AMD uninstall/cleanup utility and then installed an older version of the driver. I figured that the new update had not been properly verified, or something along those lines. This was unsuccessful, so I tried an even older version (Crimson ReLive Edition 16.12.2 from 1/8/2017) which was also unsuccessful. Then I gave up and went to sleep.

Trying again in the morning, I installed DDU (display driver uninstaller v. 17.0.5.3) and tried using that to completely uninstall everything, with no success. Then I tried manually uninstalling every AMD driver-related software that I could find on my computer. Again, no success with the attempted driver reinstall. I even tried to repair the windows 10 image using DISM command-line utility and ran sfc /scannow, both in command prompt with admin privileges. This, of course, did not do me any good. I am submitting this support ticket accordingly.

The only other thing that I could think of that might be affecting this is the fact that my drivers were previously installed on a hard drive that is still installed in my computer. I moved my OS and drivers and all of the necessary software to a new SSD when I got it, but there were some files left over on the old HDD because I did not delete all of my old files. I am not sure if this would have any effect on the driver signing issue, but I figured it'd be a worthwhile detail to include anyways. My specs are:

Motherboard: Asus Z170-e

CPU: Intel i5 6600k

Memory: 16 gb corsair ddr4

vBios: information unavailable

Driver: microsoft basic display driver (this is the problem)

Os: Windows 10 64 bit

Attached (here) is an image of the error that I (usually) get when trying to install drivers. It's also worth noting that I did look into disabling the driver signature enforcement, but I figured that, since old driver versions weren't working either, this was not a truly valid fix. Thank you very much for any and all assistance.

If there is any other information that I should provide, I would be happy to do so.

/r/Amd Thread