I don't know where else to turn or even what to do at this point. I live in a small town which means no jobs. I've been working for a very large travel company for about 7 years, which I can do at home. I used to love the job even know you deal with a lot of difficult people. However now I hate it, I dread it so much, sometimes I think about jumping off a bridge.

So the main issue is their website, IT SUCKS ASS All the tools we're provided with to do our job sucks. Nothing ever works, everyday we have some kind of site issue which causes more work. Something that should take 2-3 mins now takes 15-20. There is ALWAYS an issue.

Then on top of our shit site, you report the issues to management they just tell you to fill out a form ( that takes about 5 mins to fill out ) and send it to our tech dept. It's to the point where I quit filling them out, I'd be filling out forms all damn day. They complain about.. ohhh production this, blah blah blah how can "WE" as a team be more productive.

All of the processes of this company are completely archaic, unproductive and a bunch of pain in the ass red tape. It's so bad our customers complain about it. I deal with the fact that I have to put up with difficult people all day, I deal with the fact that I'm on a team where no ones seems to take pride in their work and I'm left with fixing or cleaning up the mess. And I also deal with the fact that our management is useless.

I feel trapped, this is the only job in my area that pays worth a damn. I have no where else to go. This is my profession, I would have to start all over. I just want to have a better life, pay my house off. Maybe one day retire. I just feel so hopeless and alone. I become more and more depressed and feel I have no way out.