I have hundreds but here’s a good one off the top of my head:

When Ford Windstars first came out they were hot as can be. We had a Ford rep in to show us how to do a proper walk around and management reinforced the walk around with trainings on Saturday mornings. (We were a pretty successful Ford store with a bunch of guys who, between us, knew pretty much everyone in the local area, which made us lax sometimes with the finer points of a walk around.. we were more of a “Dave’s cousin is looking for a minivan so throw some plates on it and let him have it for the day” type of store)

With the Windstars you really needed to know your way around the rear seating configurations.. how to fold and unfold them with ease so you could look like you knew what you were talking about when showing one.

So one of our guys.. it’s showtime now.. a customer family from a few towns over, is looking for a specific loaded Windstar SEL. We had it. The customer comes in a he pulls the van up to the front of the showroom where everyone could see.

He’s doing the walk around and when he gets to folding and unfolding the second row of seats he’s blowing it. Can’t remember how to do it but is trying to look as smooth as possible along the way. He fiddling with the seat and fiddling with the seat and finally you see it slowly fold into place.

He sells the customer and when they are in the box we see him fidgeting around an SE Windstar and he finally asks sheepishly.. “how does this work?”. We were like “Tony.. you just did it out on the lot, everyone saw you.. you know how it works”.. Tony responds “I.. I don’t”

At the same time our detail guy comes up to the showroom looking for a manager. He walks the manager back to detail to show this beautiful Windstar all cleaned up, he motions the manager over to the rear driver’s side seat. He can’t get it up again from its folded position.

We look at it.. the seat frame is bent.. like mangled bent to shit into a form that no metal should ever take. Ridiculously bent.

So when he was doing the walk around and couldn’t get the seat to fold when the whole dealership was watching he basically summoned super human strength and basically crumpled the rear seat, with one hand, while playing it cool in front of the customer. Three guys couldn’t bend it back (or even get it to budge really). We were able to get the whole seat out and swap it with another in stock unit, the the body shop had to use the f-ing frame rack to bend the seat back the next day.