Back story: I occasionally work at college residence building that allows public booking in the summer months (cheapest rates in the area in exchange for student-used amenities - everything is pretty good quality, but it doesn't "look" like a hotel).
A couple years ago, this building was poorly managed. The building was always understaffed during weekends (quite often it would be JUST me, dealing with a sold-out building of 200 people for whatever was required. I would step in the door and it would be 8 hrs of nonstop running around. I often couldn't find 5 minutes to eat a sandwich. Also, there was no communication between management and staff, so I would arrive to work to start my shift and I would IMMEDIATELY be confronted with a busload of 50 people asking me where they go and I would have no such information.
Many times I was faced with the following sort of experience:
Me: hello, how can I help you? Guest: ya, I'm wondering where the meal is. Me: ..........wut?
I have a lot of stories about working there and I am approaching my third summer so that should be fun! Two quick stories come to mind regarding unreasonable discounts:
I had a woman who took up an hour of my time on one of the busiest days of the year in pursuit of a discount that I was entirely unable to give her (and as I explained to her numerous times). She was part of a large group that rented out most of the building. The company that ran that group paid for the rooms. She had not given money to anyone at my company yet she was insistent that I give her some cash because the blinds in her room were missing a single slat (which I offered to fix immediately - because idiots don't know how to use blinds). She called me stupid (fun fact: a member from her group passive-aggressively ate salad in front of me which is a once-in-a-lifetime experience).
I had a guy ask for a refund upon seeing the room (which was common - it is interesting because many people seem to expect a minimum level of aesthetic satisfaction when booking a room, even when the room they book is in a student residence building and about half the price of every other booking option in the area. People still don't want tack-holes in the walls, or cracked tiles on the floor, etc.) even though I was just showing him the room and had yet to charge him anything. I had given him a tour and as we were leaving I thought that was the end of it, instead he came up to me and asked for a refund. I sat there fore a solid 10 seconds just looking at him and said "you never paid me anything".