The Four-Letter Code to Selling Just About Anything

Here are the other key points...as far as I could tell.

*Loewy had an uncanny sense of how to make things fashionable. He believed that consumers are torn between two opposing forces: neophilia, a curiosity about new things; and neophobia, a fear of anything too new. As a result, they gravitate to products that are bold, but instantly comprehensible. Loewy called his grand theory “Most Advanced Yet Acceptable”—maya. He said to sell something surprising, make it familiar; and to sell something familiar, make it surprising. *In study after study, people reliably gravitated toward the words and shapes they’d seen the most. Their preference was for familiarity. *This discovery was known as the “mere-exposure effect,” and it is one of the sturdiest findings in modern psychology. Across hundreds of studies and meta-studies, subjects around the world prefer familiar shapes, landscapes, consumer goods, songs, and human voices. * “One should design for the advantage of the largest mass of people,” he said. He understood that this meant designing with a sense of familiarity in mind. *In 2014, a team of researchers from Harvard University and Northeastern University wanted to know exactly what sorts of proposals were most likely to win funding from prestigious institutions such as the National Institutes of Health—safely familiar proposals, or extremely novel ones? They prepared about 150 research proposals and gave each one a novelty score. Then they recruited 142 world-class scientists to evaluate the projects.

The most-novel proposals got the worst ratings. Exceedingly familiar proposals fared a bit better, but they still received low scores. “Everyone dislikes novelty,” Karim Lakhani, a co-author, explained to me, and “experts tend to be overcritical of proposals in their own domain.” The highest evaluation scores went to submissions that were deemed slightly new. There is an “optimal newness” for ideas, Lakhani said—advanced yet acceptable.

This appetite for “optimal newness” applies to other industries, too. In Silicon Valley, where venture capitalists also sift through a surfeit of proposals, many new ideas are promoted as a fresh spin on familiar successes. The home-rental company Airbnb was once called “eBay for homes.” The on-demand car-service companies Uber and Lyft were once considered “Airbnb for cars.” When Uber took off, new start-ups began branding themselves “Uber for [anything].”

/r/Entrepreneur Thread Parent