G915 never connects

Hi there,

Thanks for reaching out and sorry to hear about your experience with our product.I understand that you have issues with G915 Keyboard.I would like to inform you that this product is not obsolete.Please reach out to us anytime as we feel more glad to help you in all possible ways.

Please try to follow the given troubleshooting steps below to resolve the issue :

  1. Recharge the device if it's rechargeable. If not, replace with new batteries. If this doesn’t resolve the problem, check the battery compartment for possible damage or corrosion.
  2. Try with a different USB charging cable or cradle and connect to a different power source.
  3. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
  4. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
  5. Keep other electrical wireless devices away from the USB receiver to avoid interference.
  6. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574
  7. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
  8. Windows only — check if there are any Windows updates running in the background that may cause the delay.
  9. Mac only — check if there are any background updates that may cause the delay.
  10. Try on a different computer if possible.

I hope these steps would definitely resolve the issue.

Thank you for being connected with us.

/r/LogitechG Thread