Most of your complaints are valid. But you need to realize what you are talking about. Meepo is not some large corporation that has their own R&D. They buy off the shelf components and put them together. So the timeline for a new product: Someone puts a new esc on the market, they design a remote (don't think they develop it from the ground up), select a deck, trucks, battery, newest generation hub motors -> they release a new board. Yeah they claim custom firmware on the esc, but I don't bellieve that is much more than some tweaked parameters.

Yeah, they could hire more support, ramp up production, hire engineers, have people in the us / europe for distribution. But hiring is not always that easy (if you grow too fast you need to hire suboptimal people), but also there is a large risk associated with it. If they always have a backlog of 1000 boards (let's say 1 month), they have no problems to buy 1000 esc, decks, batterypacks and so on at once. But if they ramp up too fast, it might be that they overproduce. And when its winter in europe / the us no one buys a eskate. And in spring, their stock will be outdated.

so I would say the try to be as low risk as possible. And I agree with that tactic. Because risk has to be paid. Also, customer support. If a company is too lenient, and replaces damaged boards after user error, every other customer also pays for that.

These are good boards for a very low price. After taxes, shipping, BoM, I doubt there is too much overhead (30%-50% maybe?) If you want much better service, just go for one of the big brands, put you might pay 3x as much.

and no, the "old" nls pro is not bad or anything. the new esc costs probably even less than the hobbywing. I think they made a bad decision to change an existing product, but only from a marketing perspective. They clearly explained their reasoning, and they are very open about it.