Got my first interview for a UX role! They've set me a task, and it's a bit vague. Could anyone offer some tips?

It may be helpful for you to approach this by breaking down the problem into it's component parts and starting from the product and user. When I was interviewed regarding a similar broad question, here's how I broke up the problem and tackled them:

  • What is the current goal of the product? ** Primary - e.g. Allow users to learn about the product and easily add to cart, increase same session conversion ** Secondary - e.g. Surface additional products that she may aslo be interested in buying - increase the number products to be added to the cart

  • What problems do the product currently face? e.g.: ** Unclear user flow ** Primary purchase CTA is unclear ** Unoptimized mobile-web design ** Lack of additional product merchandising

  • Make educated guesses to current problems. E.g.: ** User Increase user engagement Increase conversions

  • How would I solve the problem? ** User journey ** User personas ** Wireframes ** Applying UX best practices ** Propose ab testing

  • Proposed iterative improvements ** Changes to design to make the process easier and cleaner

  • Big bold ideas ** Big bets that are hard to do but could net big wins

  • How would I implement solutions? ** Wireframes of small proposed changes that gets quick wins ** Wireframes of a long term vision for the page

  • What could be some technical challenges that prevent your designs from happening? ** Takes some educated guesses on why the changes you're proposing have not happen or may not happen (be objective)

  • How to valid solution ** User testing ** AB testing

  • Metrics ** How do you measure if your proposal is successful

Good luck!

/r/userexperience Thread