How many other Sysadmins are introverts / just hate people?

The user who “needed everything back” on an important website that she accesses (not our website). The website preferences had changed, and the weblinks she had saved in the ‘favourites’ part of the website had gone. She had no idea what the weblinks are that she needed, couldn’t tell me what they did or what they opened, but she needed “everything” back. I was tempted to dump all 150 weblinks within this website into her favourites.

"Open a ticket.

The CEO’s brother who came down demanding a SIM card for his kids iPad before he went on holidays the next day. This just happened to be the same day after I worked the 18 hours, and the first day after the upgrade. The entire company was down, but I had to activate a SIM card for him.

"Open a ticket"

Being told I wasn’t communicating well enough when the Exchange server was down. The fallback option I normally use is to call up the receptionists at the remote sites and tell them to relay messages to people. I don’t have time to call every person at the dealerships, and it shouldn’t be my fault the receptionists can’t do their jobs (get on the loudspeaker at the branches and relay a message to everyone isn’t that hard)

Anyone who asks questions gets "I told the receptionists to tell you" and a blank stare until they go away. Optionally, "open a ticket."

Every man and his dog coming down and asking to setup email on their iphones again. The company was still down at this stage and we were still trying to get the Exchange server back up.

"Open a ticket" x n

The people who went crying straight to the CEO that they couldn't work. One whole branch was down for a weekend. I had my mobile on; my boss had his mobile on. Somehow they couldn’t contact any one of us but could easily put an email through to the CEO saying that nothing is working so he could tear us a new one on Monday morning.

Say that then. If the CEO doesn't back you up, then that says a lot about the level of respect that exists between you both.

It sounds like you don't like being customer-facing and you don't like your job. Also get a fucking ticketing system and stop using the phone or allowing walk-ups.

/r/sysadmin Thread