If ebay forces me to refund the buyer, how can I appeal (have money back) if the item ends up showing delivered?

I'm in Europe and posted to a scandinavian country I've shipped many times before. Only this time it seems it's getting a bit longer. Online tracking shows a scan for acceptance and another for departure. Tracking on the destination postal system, the number is recognized and shows an internal number but no details or updates on it's status. As if it were unknown. If i try and insert a valid number but that wasn't shipped to that country, it doesn't recognize the number (as expected, so I can deduce it was scanned). Usually I have a few additional scans: at arrival, at departure for distribution and a final at delivery. On some destinations I only have a final scan at delivery. And on a few exceptions, there isn't any info feedback to me, even at delivery. This service is tracked + signed for (I understand that in the US these are optional services sold apart but here they're a single one) and even in cases where the tracking info isn't fed back to the system, a signature is always collected. For me to have access to proof of delivery, in these few exceptional situations, I'd have to file a complain with my PO, then they'll request a copy of the sheets to the destination PO and finally they mail them back to me. I first have to wait 30 days before filling a complain and then 3 months (max) to get a response. After that time, and in case of no response or lost item, I get a compensation (this service includes it as a kind of insurance but based only on weight not on declared value or contents. It pays off because the item price is usually lower than that said basic insurance.) Thing is, this takes time and if buyer doesn't feel like waiting (undestandably I too wouldn't want that) I'll be forced to full refund but then I see no option to reopen or appeal the case if I end up getting a favorable response and proof of item delivered. I'm asking in general, this was a relatively cheap sale and for expensive item I use and EMS service at least.

/r/Ebay Thread Parent