At influencing change

LOL! Are you serious? The end goal Of businesses is to provide for the customer? Where are all the businesses where that's the priority? Dude... That's just the byproduct. Profit is the end goal and the priority... If businesses can do that without providing for the customer, they will... Just look at the increase in quantity and drop in quality these days. Companies rush things to Market, things that normally in the past would have been much more thoroughly tested, and then if people keep buying the product and don't care about the problems, they normally don't fix the problems.

recalling cars for example... If the cost of a recall is less than the cost of lawsuit settlements for customers who were injured, maimed, or killed, they will not recall the car.

It's cool that you're trying to understand the world, but it's not as pretty as you make it out to be.

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