seems like you can't decide whether to knock NOVA for their business practices, or knock me for wanting answers.

Por que no los dos?

What answers do you want from us? The borders are closed again. No one knows when they're going to reopen. No one here works for NOVA corporate. Your only "question" was "Anyone have a similar experience?"

not sure your intentions.

I could ask you the same question. In fact, I will ask you the same question: What are your intentions with this post? What do you want or expect us to do? You can bash me for being a bit harsh all you like, but I'm not the one who wrote a post whose only purpose seems to be venting and fishing for validation.