On July 16, ILUV's agency WKS ENE denied Shin Minah's claims, stating the following:

"We're telling you clearly that what she's alleging is not true. Because of the one-sided and absurd claims of a person who says she is having difficulties with her mental health, the 6 existing members of ILUV are shocked and hurt by the spread of these rumors. In particular, it's hard to understand that a member who didn't even live in the same dorm as her was pointed out as a participant of this bullying." 

The label concluded they would be taking legal action against the spread of rumors that damage the image and reputation of their artists.