3. LPT: When calling a company that outsources their calls to India, If they have a...

LPT: When calling a company that outsources their calls to India, If they have an option for French, choose that, chances are you will be directed to Montreal where they speak both French and English.

Look, I get it. But as someone in Canada taking your damn overflow calls I legitimately have no way to transfer you directly to the Texas dude besides calling 1-800-COMPANY. I will have to put you back in the queue and screaming and threatening your agents isn't gunna help. There's a 20% chance you get Canada again so either deal or keep trying.

Also 85% of you asshats get transfered to use by people with perfectly understandable mild accents then proceed to berate your previous agent for being 'Mexican' when said dude called me in French. Bravo fucker.

If you can't understand someone the polite thing is to say you are having trouble and request another agent. Sometimes people apologize and blame poor hearing, accent difficulties, ESL, or the difficulties of people saying town names. Don't care. We'll swap. We'll call a 3rd party translator. We'll work with TTY and relay companies. We'll do our damnest to help but threatening to fuck your insurance agent with a firearm is a pretty good way to make everyone fucking hate you.

God I hated call centers...

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