3. LPT: When on the phone with cable company/cell phone carrier/etc. reps that try ...

LPT: When on the phone with cable company/cell phone carrier/etc. reps that try to upsell you, the rule is often that they have to hear "no" three times to continue. Say, "I know you have to hear me say 'no' three times, so no, no thanks, not intetested; that's three." Works 90% of the time.

The fundamental problem is engaging them in the first place. Here's the real LPT: Don't play the game. Give the shortest possible answers and you don't have to play any games or remember any silly rules. You don't have to be rude, just short.

Me: I want to cancel.

Them: Oh! That's too bad! For our records, why are you canceling to day?

Me: Didn't want it.

[long pause as they realize that I'm not going to say anything more]

Them: Well, we have a great special today! Can I offer you 3 free months to stay?

Me: No thanks.

[long pause]

Them [now uncomfortable]: Was there a problem with our service?

Me: No, just don't want it.

Them [usually giving up by this time]: OK, let me go ahead and take care of that.

Works ALL the time. If you don't engage them, they have nowhere to go on their script. Usually I can break them within 30 seconds.

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