I feel like this is the double edged sword aspect of storytelling through interactivity in video games. Players are often too invested in their character and their decisions (in ME case) or just outright disregard subtexts and small details (in FC5 or COD Black Ops 3 case) which take away their ability to accept that game stories can act as an entity of themselves and don't have to abide to player all the time. This is why I despise how publications and players call happy endings or endings where most people live on "good ending", and endings that end tragically on a downer is considered "bad ending". It's like we were trained to come out victorious in every scenario in every game and every scenario, thus rendering an outcome that goes again what we expect is unforgivable.