Kinda pissed at the moment. Just had words with my co-manager, he deliberately decided not to assist a customer with a monetary refund. In a nutshell, all he had to do was make a phone call and get a loan payoff verified. Instead, he told the customer, "when your payoff notice comes in the mail, I'll issue you a refund". That could take several days or even weeks. We have to issue the refund regardless, so why not expedite it and give the man his money. His reason: "He's been bugging me about it and I didn't feel like it". I said we have to pay him anyway, all you did was delay him coming back for the same reason. He said, "Let him wait for his money". I said I need to speak to you, closed his office door and basically told him that he's a asshole and if he doesn't call the customer to resolve this today, I am.

I have no authority to make him do anything, but I sure as shit can make his job tedious by not helping him in other ways. He knows this and needs me more than I need him as far as running this business.

He's got about 30 mins to call this customer.

Rant over. Thanks.