Yo guys, for those of you who ordered through amazon, I contacting amazon customer support to insure my package would be delivered on time. Here is the chat log.
ChatEnd ChatSound You are now connected to Bablu from Amazon.com Me: Hello, I recently purchased two monitors and I received an email that the order wouldn't be delivered for another 4-6 weeks. To me this seems excessive, and I'm extremely unhappy with that time frame. I don't want a refund because the price was great, I would just like to have this order expedited because it seems unfair that I would purchase an item that was stated "in stock" only to be told it is out of stock and now I must wait. Please let me know if there's anything you guys can do to help with this problem, thank you very much! Bablu: Hello, my name is Bablu. I'm here to help you today. Me: Hi Bablu Bablu: Hi edit ! Please allow me a moment while I look into this for you. Thank you for your patience edit :) Is this the same item you are referring to Samsung 32" WQHD LED Monitor (S32D850T) / Me: Yes Bablu: Alright, I have checked and found that this is a seller order. I would like to inform you that every seller on amazon used their own carrier to ship the package. However, I am sending an email to the seller regarding the concern the seller will get back to you in next 1-2 business days with having proper resolution. I have checked and found that you will receive your package on Estimated Delivery Date: Tuesday, March 1, 2016 - Friday, March 4, 2016 Me: The problem isn't the carrier the seller is using, the problem is the seller having an item they said is in stock, and then sending me an email saying that they will not be able to send it for 4-6 weeks Order ID edit: 1 of Samsung 32" WQHD LED Monitor (S32D850T) [ASIN: B00L3KNOF4] ------------- Begin message ------------- Thank you for purchasing your product through Howardstore. Due to the overwhelming response to our sales price on the Amazon Marketplaces, we have sold out of the product that you ordered. We are not sure when we will have stock in this product again. We have been told by Samsung that it could take up to 4-6 weeks for us to receive additional stock to fill your order. We like to keep our customers informed of any order changes. If you would like to continue with your order, please let us know. If you would like to cancel your order and immediately receive a full refund, please let us know. We apologize for any inconvenience this has caused you. If you have any additional questions or concerns, please feel free to contact us. Thank you, Rebecca Floyd Howardstore Amazon Account Manage Bablu: Thanks for the details. Please do not worry edit, I assure you that you will receive your package by Estimated Delivery Date: Tuesday, March 1, 2016 - Friday, March 4, 2016 which have been provided to you. I have contacted the seller regarding the concern and they will get back to you in next 1-2 business days with having proper resolution. Me: Ok, I will wait till then. Thank you for your assurance Bablu: Please do not worry edit, you will surely get your package on time. An e-mail has been sent to HowardStore Is there anything else I can do for you today? Me: No, thank you for your help. :) Bablu: You're welcome. Thank you for contacting Amazon. Please click on the "End Chat" to close this window. Bye and take care Edit