You've gotten a lot of great advice already in terms of leaving this job or asking for clarification and I think you should follow that, but I'd also recommend focusing on more classic simple looks for now rather than luxury.

"On a typical day we (my co worker and I) will wear dark jeans, nice expensive sandals or flats (think jack rogers, tory burch), and a loose blousy tee shirt. We are also allowed to wear the jewelry and accessories around in the store while we work."

You're buying slightly higher price shoes, but those are all going to be detailed, flashy shoes and they both tend to be younger brands (so if the store caters to older people that might be a part of the problem). I think the footwear is the first thing that needs to change, since both shoe brands you mention (the only brands you mention) are very casual, trendy, but slightly out of style in a lot of areas, slightly expensive, and tend to look shoddy after a couple wears. Because a lot of them have rhinestones or giant logos it draws in the eye in a way that isn't always good. It seems like maybe switching your footwear style to a more classic look might be a good start. For the same price point you're paying for shoes now you could easily pay for day heels, pointed slides or, "the modern babo" from a place like Everlane. Closed toed, simple, with a slight heel will probably look more stylish.

Similarly a pair of tailored black dress pants should be easy to find and will look a lot less casual than jeans (but could even be more comfy). You could get a nicer pair used or buy a cheaper pair (really anywhere). When you say loose blousy tshirts are you buying shirts with tshirt fabric or bold prints? I think focusing on neutral colors, nicer fabric, etc. may make sense and getting out of the tshirt sleeve look (because that automatically looks more casual. So if you are going to do a tshirt pair that with a cardigan (in winter) or do a long sleeve blouse and nicely roll up the sleeves. Outlet malls and internet sites should have nice, neutral blouses on sale. Pair those with plain cardigans and if you're allowed to wear accessories in the store use the accessories as your "flashier" item.

When I worked retail in college we could wear other brand than what the store sold, but only if the logos for those brands didn't show. Tory Burch has logos everywhere and in certain circles or age groups the logo (even a mid price point logo) is considered trashy. I wonder if that is part of the problem. What kinds of clothes are actually sold in the store? Is it that you aren't wearing the same type of look, because you should be able to replicate the look of the store at a much cheaper price point? I'm basing a lot on the two brands you mentioned but they are both brands I wouldn't wear now at 29 because I think of them as younger and more flashier brands so I have to wonder if part of what she is responding to, and doesn't have the language to say, is that you are dressing your age. If the store caters to an older crowd, jeans, short sleeve shirts and sandals with rhinestones are going to look a little weird and less put together than a more tailored look.

You still deserve more clarity/ a dress code, and she needs to be clearer but if it helps this was the dresscode for the place I worked in college.

-No bra straps or underwear showing -No tank tops or tshirt sleeves (except for tshirt sweaters) -Closed toed shoes -If we wore jeans they had to be paired with a blazer, heels and a belt -Nicer pants or skirts could be paired with a more casual top, however -Any short sleeve dresses had to be paired with a cardigan, sweater, or wrap (short or long sleeve). -Leggings could only be paired with boots and dresses, not tunics (so they could be substituted for tights but shouldn't ever be worn as pants).

Hope that helps.