My First week as a DM..

Most people who haven't had these 3 departments together under the cap program think somehow it's easy. And it should be but it becomes the hardest based on the way they structure these depts - they sacrifice staffing here. So everyone will just tell you to follow cap exactly and everything will work out just fine. And this is not exactly true. It depends on how much help you are getting.

So first off - you may not be able to tell real outs right now - because in pets, at least where I'm at, everything is on clearance - new mods are coming. Management is freaking out about the outs and telling me to correct my numbers (not the problem) and even were trying to manual order 'not traited' items - hahaha they're pissing me off.

That could be one of your problems.

Anyway another problem is staffing - if you do not get much help it's impossible to finish the process daily. Of course that depends also on amount of sales and the accuracy of the cap 2/ overnighter stocking. But if you have to give up a part of the process - skip the scan outs and pick and/ or the shelf availability report daily - do it weekly or 2x instead. If you do have a staffing problem and don't get help and management tells you that you must do the procedure daily to succeed - then remind them that the 4 success factors for cap are: 1.pick backroom daily, 2.resolve stocking issues,3.scan outs, 4. STAFFING.

Anyway - shelf availability report - the purpose of this is of course to fix outs. But using the report to fix the outs is time consuming. You can fix most on hands and outs without using the report. With the mc40 open shelf availability thru cap, open up smart - keep it stocked then on the sales floor. You will flip between the two. Scan 4 foot section of outs, flip to on the sales floor - correct on hands for those outs. However make sure you check info about the item-sales, delivery, pick, how many - before you decide to zero it out. I mean if it's a large number research a bit more - can it be a feature? And of course you should make sure your bins are fully audited before you make these changes or else your just making your numbers wrong. Print the report the next day to correct the outs not scanned section.

It's a tough section - and you're not gonna get everything done daily. But you just keep correcting as you go. So definitely correct on hands on overstock and shelf caps. When a new mod is set - thats the best time to do a complete count on that section. Remember - AUDIT BINS and finalize.

/r/walmart Thread