New service after moving into new town and Cox wants to charge extra because their wall outlets are bad.

I had what sounds like the exact same situation. The person who found a solution for me was on the cox website support forum. When I did the chat, the idiot insisted I had to have a tech come out. but after posting on support, the customer service rep said "I reset a thing on my end. your modem should work once you power cycle it" and it did.

often times the biggest problem is their own incompetence because people are just running of a script and don't know shit about their job. call center employees are (supposedly) one of the highest turnover rates of any industry.

I suggest that you pop the co-ax wall socket off and wire directly into the wall line. Also, check the bed room for another line and see if you have success there instead.

Here's the topic I made just 10 days when I installed Cox in my place. https://forums.cox.com/forum_home/internet_forum/f/internet-forum/20698/internet-not-working-at-all-but-ip-address-is-active-error-log-attached

/r/CoxCommunications Thread