I have to wonder though, is it less claims are being made, or is it less claims are being approved? I had my unemployment claim dispute phone interview yesterday, the guy called 3 hours after the scheduled window. He kept cutting me off so he could type what I was saying then would move on without me finishing my point. You could here the guy's hunt and peck typing speed. He kept summarizing what I had said wrong and refused to listen to anything other than what he had from them. I had complained to my companies hr department 2 weeks prior to being fired for an obscure policy no one was properly trained on. But apparently all that matters is what the company said.