My former cube mate would make personal calls all day. Like from the second she got in until the second she left. She is in a motorcycle group and a event coordinator so she would arrange for those events. She also is one of those "let me speak to your manager" people over silly stuff. She would call to pay bills that were late and yell at people. She would get mouthy with them and start turning the inner diva on full blast. She also liked to hunt down items at stores in the area. One day in particular(3 years into me sitting next to her and listening to this daily) she was trying to settle a bill. She was on the phone for probably an hour... yelling, "let me talk to your manager"... after her call she came over and said "did you hear what those people did to me", I just answered "I think we all did". I had enough. I told her her calls are distracting to everyone and that maybe if she could limit them or step away (I'd talk to management several times and they had talked to her but nothing changed). She came over the next morning and said "Please put your headphones in, I have a call to make- you offended me". I moved desks a few weeks later and I'm loving my peace and quiet. She did tell me a month after I moved that her new cube mate was always on the phone and she understood what I meant abut it being distracting.