I had terrible service from PLE last year. Purchased a prebuilt PC. Took over 4 months due to them selling graphics cards they didn't have in stock, despite emailing out promotions at the time, for the same graphics card. Eventually after numerous pointless correspondence, I gave up, downgraded, the graphics card and went for a cheaper card which according to the site would reduce the overall price that I had already paid and I finally got the machine but they refused to refund the difference because I didn't screenshot the price reduction. Lesson learned to always screenshot and print out. I paid for the convince of them building the machine for me. Next machine I'll build it myself.