Well after seeing the response i got from the chat you can see why i might be hesitant.
me
Hello i just found out today that my account was suspended because you guys needed more information, i have been logging in to check for sales but your system did not notify me of these messages.
ebay
Hello, welcome to eBay - my name is ebay. Please allow me a few moment to review your details.
me
So i am trying to figure out what happened.
me
okay thanks
ebay
May I have your first and last name?
ebay
To verify your concern your contacted us because your account was been suspended, right?
me
Yes
ebay
Let me just check what happen.
me
i didnt see the messages and i just loged in today and saw the suspended message.
ebay
Upon reviewing your account there is a issue that's why your account was suspended. No worries I will be connecting you to our ACcount Suspension Team to help you.
me
thank you
ebay
Please stay connected while I transfer you to my colleague who will assist you further. This may take a few moments, thank you for your patience.
ebay
Hi, my name is ebay please allow me a few moments to catch up on your conversation so far.
me
ok thank you
ebay
Hello
ebay
Your most welcome
me
hello
ebay
I see you opened this account 1 year ago, thank you for your loyalty.
ebay
Thank you for sharing your concern about suspension of account
ebay
I know the importance of this to you and I will do my best to help you.
ebay
Please stay connected as I will just check the details of the account
me
i dont even know why i was suspended i changed my address recently and i just found out the post office was holding a returned packaged there i think it might have something to do with that.
ebay
Thank you for telling and I am still checking
me
ok thanks
me
Your most welcome
ebay
After I thoroughly check the account, I am sorry to tell that the account will remain suspended and this is our final decision.
ebay
Building a trusted marketplace is our first priority. As such, we suspend any account that poses a risk to that trust. Your account has been suspended because the pattern of activities we have witnessed present a risk to our eBay community.
ebay
Your account was suspended because it exhibits a risk to eBay and to its community. As eBay is an internet-based business, and its members are our customers, we must carefully weigh the risks involved in allowing users on our site. From time to time, we find accounts that present a level of risk that is unacceptable, and are therefore suspended.
ebay
this suspension is permanent. You will not be able to participate in any buying or selling activities on eBay. In addition, any other accounts you own, or that are associated with this account, will also be suspended.
ebay
While we know this is not the response you wished to receive, there is no further opportunity for appeal on this decision.
ebay
I understand that you wish to know the exact reason why your account was suspended but in order to protect our guidelines from being manipulated, we are unable to provide the specific reason to our members
ebay
I am sorry and I hope I was able to address your concern and make clear to you.
me
can i speak to some one above you please?
me
i dont even know what happened?
me
i had a few returns
me
is that it?
ebay
We find accounts that have a risk that no longer justifies a continuing relationship with eBay. When that happens we suspend these accounts and they're no longer able to be used for buying or selling.
me
I gave back the money for every return with out question.
ebay
I appreciate your desire to list or buyyour items on the site but as a reminder, creating a new account to circumvent our decision will also result for the newly created account to be restricted or suspended as our system is smart enough to detect links on accounts
me
i want to speak to your supervisor or some one else please
me
this is not okay
me
i pay you for a service
ebay
I understand that this is not the answer you are hoping for and I know it is frustrating on your side
ebay
Absolutely, I can get you over to a supervisor to speak about your situation. However, I really wanted another chance to be your advocate today. I'm positive that we can further discuss this together.
me
i want to speak to your supervisor
me
some one else
me
i want a phone number
ebay
I understand you want to speak with my supervisor. I will connect you with them. However before we do that let me try to re-address your concerns. Based on my experience with these types of situations, I assure you that I will be able to guide you properly in this situation.
me
to a person
ebay
You can contact us through phone using these steps: 1. Log in to your eBay account. 2. Click on ‘Help & Contact’. 3. Scroll down until you see ‘Managing Your Account’. 4. Click on ‘Get help with a hacked account’. 5. Click on ‘Call us’.
ebay
We don't have a phone number and you can contact us by that steps and you can do that by closing the chat first