I am trying to add a screenshot but i don't know what happened there.

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Hello,

We are sorry to hear that.

Please note that the speed can depend on number of factors. If you want us to assist you, please answer the following questions.

* May I ask what is your current location, ISP and which exact servers have you tried connecting to?

* Is there any type of anti-virus or firewall software running in the background of your machine? If yes, what is it?

* What internet connection are you using? (Home/work/school/public)

* Have you tried switching to TCP protocol, instead of the UDP protocol?

* Do you have any torrent apps running in the background?

* What type of servers have you been using while measuring the speed of your connection?

* Have you checked your stock network configuration applications that might interfere with the connection?

Also we have an article about improving your speeds, which you can find here: https://protonvpn.com/support/increase-vpn-speeds/

If you still want a refund, please tell us the account with the subscription. You should be able to downgrade to the free plan from your dashboard.

Regards,

Matej