r/KuCoin_Complaints Lounge

Made a terrible judgement error in doing a cross chain deposit. Still waiting on support to resolve my issue. I went against my gut feeling to do a test deposit of BNB first to see if cross chain works and boy did it turn out to be a biggest gut punch of my life. I know it may be a small amount but my deposit never arrived. Took multiple screenshots of txn's and sent it to the support. I have repeatedly contacted support through email and zen desk to no use. My support ticket number is 490426. I am frustrated

Here are my 2 transactions:

https://bscscan.com/tx/0xd8e5c2dc42297157a708f96d9fc8aa07e99a989afbb31e8cb88080fe9a6a7a00

https://bscscan.com/tx/0x4767394e672bb4fb0634511fe7e5f4729e41b97ef7eb1a22bd494377c0ca9574

Cross chain package:

https://explorer.binance.org/tx/B6883B544144C130AAA6075F343318FD55992568A16C13C3F512822C5715AE20

The zendesk support says it takes a month to resolve the issue, https://imgur.com/uddAhg3

Is this a joke? I am convinced KuCoin is a scam and in it to steal US$

/r/KuCoin_Complaints Thread