To be perfectly honest, I don't believe it for a second. And this is obviously coming from the other side of the table so I'm bias, but when everyone at a normally great restaurant is giving you bad service, it's probably your fault. It's like when someone claims all their exes are crazy when really they're just a sucky person. And guests always exaggerate how long they've been waiting. We see it all the time. "I waited 40 minutes for a drink!" when it actually only took 8 minutes, and it's because you ordered something obnoxious like a strawberry daiquiri. Time moves slower when you're waiting. Food has to cook. Drinks have to be mixed. Waitresses have other tables and sometimes you have to wait. Such is life.

As far as the manager goes, I seriously doubt he used those exact words. It was probably more like "Ma'am, we're very busy tonight. I apologize for the wait but there are other patrons here yadda yadda." I feel like maybe you're just upset you weren't handed free booze on a silver platter. It was New Years Eve. What did you expect? Honestly? To not wait? For it not to be busy?

Did you know that when you don't tip, your waitress is actually paying out of pocket to serve you? By the time taxes are taken out of her measly $4/hr, her paycheck is $0. Nothing. So what you did was charge this poor woman to serve you, on New Years Eve, a night that you were our parting and having a great time while she was running around like a crazy person fetching waters (extra lemons, right?) for entitled shitbags like you all night. She probably even cried when she read your bullshit condescending little note in the tip line.

So good job. Way to be an excellent person. All because "wahh wahh I had to wait!"